If you’ve got that niggling feeling that your IT partner is no longer right for you, don’t ignore it. Who you partner with matters. If your IT infrastructure fails, you could face downtime that can not only cost money but your reputation too. You need to have the utmost confidence in your IT service company. Is your partner going to come to your rescue when you need them most?
In this blog, Cloud and More are going to take a look at some of the red flags to look out for that could suggest it’s time to switch providers. Cloud and More offer IT support in Bristol and beyond. We also have an office in Milton Keynes. We are a proactive and professional IT support provider, offering services such as cyber security in Bristol and the surrounding areas. If you require a new IT partner, contact us and see what we can do for you.
Signs you should switch your IT partner
1. You’ve outgrown them
They may have been a good fit at first but now that your company’s grown, they’re no longer providing you with the depth of support that you need.
2. There’s been a drop in service quality
Perhaps you’ve been with them for a while and they’re not quite as enthusiastic or visible as they once were. Some suppliers get comfortable with long-term clients and the service quality can drop. Be wary if they haven’t checked in on you for a while.
3. They’re not as responsive
Are you waiting a long time for a response? If they’re less attentive than they were at first and standards have slipped, it’s time to shake things up.
4. The same problems keep happening
If you’re finding the same problem is reoccurring, it’s likely they simply do not have the resources or expertise to solve the issue. You need to find a more capable partner.
5. Issues are taking too long to resolve
Some IT problems are complex and can take time to fix but if small things are taking days to sort out, it’s a problem. You need an IT company that sorts issues quickly.
6. ‘That’s not in your contract’
If you hear those words or your IT partner seems to dodge responsibility, you’re not with the right company. This attitude will break down the relationship.
7. They’re just reactive
Do they only act when something goes wrong? A strong IT company will be proactive and have a strategy in place for you. A reactive company can fail to meet its client’s demands and this can result in unpredictable costs when things go wrong.
8. You no longer feel confident in their abilities
If your staff are getting frustrated with the IT infrastructure and your IT support Milton keynes are failing to give you quick fixes, they’re not competent enough. If you’re starting to doubt if they have your best interests in mind, move on!
9. Cyber security is lacking
You need to protect yourself from cyber threats. If they haven’t provided you with comprehensive cyber security to protect your business, then that’s a big red flag. Emphasis on security is an absolute must. Cloud and More take cyber security seriously. We deliver robust security strategies for our clients. Contact us for cyber security in Bristol and beyond.
10. They don’t communicate or share knowledge
Your IT partner should be taking the time to educate you and your workforce on solutions and new technology without using technical jargon. After all, you need to understand what you’re paying for.
You may feel like the hassle of switching isn’t worth it and it’s ‘better the devil you know.’ However, your IT is crucial to the success of your business. A strong IT partner will make the switch a stress-free process for you. If you’re looking for a new IT partner, Cloud and More offer IT support in Bristol and nearby. We also have a Milton Keynes branch, offering solid IT services to the MK region.