it support service company role in small business

The technological advances we’ve experienced in recent years have been fantastic. Innovations have improved our lives, provided better efficiency and increased productivity. These are just some of the significant benefits that technology has brought about. However, there’s no denying that we have become heavily reliant on technology and that poses big risks.


For instance, if technology goes down then our business operations suffer. As well as hardware failures, cyber threats can cost us greatly too in both money and reputation. Due to such technology malfunctions, it’s absolutely vital that businesses have a solid business continuity plan (BCP) in place to minimise any disruptions.


If you’re looking for IT support services in Bristol, come to Cloud and More. We can support with your BCP. We also offer other IT services near Bristol and the surrounding areas.

business continuity planning

What is a business continuity plan?

A business continuity plan is a document that outlines what procedures and strategies a business will undertake in the event of any major disruption to its operations. The aim is that should anything occur, the business can resume normal service as smoothly as possible.

Why do you need an IT support service company to help with your business continuity plan?

Formulating a plan is time-consuming and complex. It is best left in the hands of an expert who can advise on the appropriate measures to take in the event of a disruption to your service. A professional IT company will have the technical expertise to ensure your IT systems and data are protected and recoverable.

it company and services provider

Here are some ways that an IT company can support you:

1. Assessing the risks

They can develop the BCP to identify any risks and vulnerabilities that could potentially impact your business operations. An expert IT company will come up with a comprehensive risk assessment where they will highlight all the potential risks to your IT infrastructure. By understanding the risks, you can then develop strategies to mitigate them.

2. Developing recovery strategies

An IT company will develop recovery strategies so you can get your data or IT system back in the quickest time possible. An IT firm may suggest you back up data in an off-site location or in the cloud. They will ensure that no matter what happens, your data and infrastructure can be recuperated.

3. Monitoring and maintaining systems

An IT company can maintain the health of your IT systems. They can carry out regular system backups, install software updates and monitor your network performance. By doing this proactively, it will reduce the likelihood of any disruptions in the first place. A healthy IT system will also cope better should disaster strike.

4. Technical support

If you face disruption, an IT company can support you through this. They can troubleshoot issues and restore systems. They can dispatch their technicians to your site to support or offer a temporary infrastructure to ensure business continuity.

5. Testing and improving BCP

An IT support service company can help you to test out your BCP routinely and identify any weaknesses in it. They can carry out drills and review response times.

it services company

Failing to implement a BCP can leave your business extremely vulnerable. You’re putting your sales and reputation at risk.  We understand you may not have the time or expertise to do this alone. By outsourcing your BCP, you can keep your business secure.


Benefits of outsourcing your BCP:


  • Expertise: An IT company have the experience and expertise to come up with a robust and reliable BCP.
  • Best practice: An IT support company follow industry best practices.
  • Objectivity: Having an outside view will help to identify weaknesses you may not have considered.
business continuity

An IT support company plays a crucial role in developing and implementing a BCP. Here at Cloud and More, we ensure that our clients are prepared should any disruption occur to their business operations. We provide IT support services in Bristol and nearby. We will ensure you can continue operating effectively and efficiently. We offer IT services near Bristol and the surrounding area. Contact us if you would like us to help devising a BCP.

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Cloud and More are so confident you will experience the difference of working together with us as your IT partner, that if you are not completely satisfied after your first 90 day period, then we will refund your first 90 days of IT support with us – this gives you total peace of mind that if you would like to leave us after 90 days then you can do.

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