Managed IT support
When IT support feels slow, unclear or impersonal
Friendly, responsive help from people who take the time to understand how your business works — so your team feels heard quickly and gets back to their day.
Read more01 — Relationship-led IT support
IT support that helps your team feel supported, confident and able to get on with their day.
When technology slows people down, it affects the whole business. Cloud & More provides friendly, reliable IT support that helps your team get fast answers, reduce everyday frustration and work with fewer interruptions.
We take time to understand how your business works, so your IT support feels personal, practical and easy to rely on.
15 seconds Average time to reach a human
02 — The proof
0 %
of calls answered within 15 seconds — by a person, not a queue
0 %
of tickets resolved within 24 hours. 58% within the hour
0 %
of client feedback given in 2025 was positive
Cyber Essentials certified Microsoft Partner 60+ five-star Google reviews GDPR & data protection ready
03 — How we help
Start with what’s getting in your team’s way
Four things we’re asked about most. Each one starts with a problem you’ll recognise, not a product name.
Cyber security
When you can’t tell if you’re properly protected
Sensible, practical protection around your people, systems and data. Clear guidance, secure access, backups and monitoring — no scare tactics.
Read moreCloud services
When cloud tools stop making work easier
We help your team get more from the tools they already use every day, shaping Microsoft 365, file access and collaboration around how people actually work.
Read moreModern workplace
When hybrid working creates friction, not freedom
A consistent experience across office, home and mobile — secure access, collaboration and devices that feel simpler for users and easier to manage.
Read more
04 — People first
What better support actually feels like
Someone on your team hits a problem at ten past nine. They call, and a person they recognise picks up — usually within fifteen seconds. No ticket number read back at them, no script.
It gets looked at while they’re still on the phone. If it needs longer, they know who has it and when to expect an answer. By half past they’re working again, and nobody has had to chase anyone.
Listened to A real person who hears the problem first, before reaching for a solution.
Looked after The same faces who know your name, your setup and what matters to you.
Confident asking No question too small, no sighing down the phone, no jargon in the reply.
05 — In their words
“Akeel’s expertise, professionalism, and prompt responses have made a real difference in our experience. He consistently goes above and beyond to address our requests, providing clear and thorough solutions while ensuring everything is followed through in a timely manner.”
Outcome: Requests answered clearly the first time, followed through without chasing.
“I have been a client of Cloud & More for over 10 years and have always found them to be extremely helpful, quick to react and particularly patient with my IT fumbles.”
Rupert · B. Juris. LLB
“The service is excellent and they are a lovely team. They have a clear grasp of our needs and are always quick to respond to our queries and resolve any issues.”
Darren · Recruitment, London
06 — Staying protected
Knowing you’re protected shouldn’t take a leap of faith
Most owners and managers know they need to protect their team, clients and reputation. Far fewer can say for certain whether the right safeguards are already in place.
We put sensible, practical protections around your people, systems and data — and explain them in language you can act on. Your business ends up better prepared, your team clearer on what to do, and you with rather more peace of mind.
Team awareness training
Multi-factor authentication
Tested backup and recovery
Round-the-clock monitoring
Managed firewalls
Email and phishing filtering
