There’s no doubt about it, tech is tricky, but it’s so essential for businesses. Whether it’s blasting off emails and getting some thoughts down on digital paper or using some smart systems that make it easier than ever before to delight your clients, tech plays such a key role in our lives.
But let’s face it, when tech troubles happen, it can be anything from annoying and concerning to downright infuriating! Does the following sound familiar at all?
Does Your IT Support Service Look Like This?
You’re in the middle of some important work and something breaks; the network’s down, an error-pops-up – whatever it may be – so you call your IT support provider.
Hellooo…Hold music! You’re already a bit miffed about the situation, and today you have the pleasure of speaking with a robotic assistant, followed by a track that is rather ear-bleeding.
You either put down the phone after waiting for a bit and get called later or hang on for much too long.
Either way, you finally get through to someone on the phone, they seem a little less than pleased to be speaking with you; you’re not sure if they know your name, nor if they care to. Maybe the resolution was offered just via email after some time.
The issue finally gets fixed, hopefully during the call, but your time and feelings have not been spared in the process – you just had some kind of IT support, but it sure didn’t feel like customer service.
It’s All About Making People Happy: Better IT Support Is Possible For Bristol’s Businesses!
If this is anything like your experience, you can think of this blog piece as a rallying call to give you hope that better is out there. That could be us, it could be another provider; either way, we’d just like to give you a nudge if what you just read is giving you pause for thought.
As an IT support partner, we really care. Giving you or anyone dispassionate, impersonal service is unfathomable to us; it’s the way we are. We want business teams in Bristol to know that exceptional IT support is something they can expect; it’s something you deserve.
Have you been with your IT support service provider for a while? How would you rate their service along these areas?
- Response and resolution times
- Customer service
- Local service
- Accountability
- Flexibility
- Cyber security support
- Scope of support and services
- Connecting tech with your strategic goals
If you scored them out of 10 for each of these, would they get a passing grade from you, or a shining distinction? Chances are, if you’ve read this far, it’s probably not the latter!
You deserve an IT partner that is the nemesis of impersonal service, ‘no-can-do’ IT, and pretence – one that treats every member of your team as a valued partner. But how do you know what that looks like practically? What outcomes would they create?
What Makes An Exceptional IT Support Provider With The More Factor?
IT support isn’t just about customer service (although it must be at the beating heart of it), it’s about helping your business to tap into the power of technology without the hassle, complexity, or worries that can come with it.
Whether you’re looking for IT support for your business or want to quickly benchmark your current IT support provider against our values and approach, here’s how to know if your IT support provider has the More factor your business deserves:
Their IT Support…
- Is up to date and passionate about Cyber and keeping you safe
- Takes on any IT challenge: big and small
- Makes your team feel warm, happy and fuzzy – every time!
- Is fast to respond to issues, keep your team proactively updated, and creates prompt resolutions for them.
- Builds genuine relationships and partnerships across the board.
- Calls you to check in, even when you don’t have an issue!
- Is real: no needlessly shiny, professional veneers, just genuine people that take pleasure in helping you to thrive with your tech and delight your clients
- Feels refreshingly different, every day.
- Is open-minded, honest, and does better for you every day.
- Quite simply, they take care of you!
Their IT Solutions…
- Make technology simple to use, reliable, and highly effective
- Connect tech with your goals; moving the needle for you and your team
- Help your team to happily work in a state of flow
- Never stop driving IT improvements that give better for your business
- Take the pain and uncertainty out of harnessing new technology
- Constantly evolve with the wider tech landscape
- Are secure-by-design, giving you peace of mind
You Won’t Just Get The IT Support That You Need From Us…
You’ll get the IT support that you deserve! If your tech and IT services are getting you down or are just okay, we’ll gladly help you to discover More. Curious to see the difference we can make for you and your team? Better is just a conversation away!
We’re IT Service Providers That Live And Breathe Exceptional Service For Bristol
We’re in the business of delighting teams and creating better outcomes for them using the combined power of exceptional, personalised service, with great technology. Everything that you wouldn’t expect from an IT support provider, our ethos is that it’s all about you!
We know your name, keep the lights on while helping your business to change and evolve, and don’t need to be called to take every step that we can to give you the best IT experience possible. Ready to see the &More difference for your business? Get in touch with our team and we’ll be delighted to meet you.