IT Support Packages Tailored to Your Business's Needs
At Cloud & More, we offer flexible service levels to suit your business’s unique needs. Our pricing is designed as a guide—get in touch for a custom quote that perfectly fits your requirements. Our Managed IT Support prioritises you, offering expert IT Services with a personal touch.
IT Support Pricing Guide
Your essential IT support solution
Protected
Features
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Unlimited Helpdesk & On-site Support We're here for you whenever you need us—no limits, just reliable support.
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Unlimited Break-fix Support Fix issues as they arise, quickly and efficiently.
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EDR & Server Endpoint Protection. Keep your servers and devices safe with advanced endpoint security.
Recommended security for peace of mind
Secured
Features
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Everything in 'Protected'
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PLUS
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Phished Online Training Empower your team with regular phishing simulations and training
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Mail Filtering Ensure only safe, secure emails reach your inbox.
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Microsoft 365 Backup Comprehensive backup for your business-critical data.
Comprehensive security for your business
Locked Down
Features
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Everything in 'Protected' & 'Secured'
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PLUS
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Microsoft 365 Security Advanced protection for your Microsoft 365 environment.
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Managed Firewall A fully managed firewall solution to keep external threats at bay.
IT support services
Unlimited IT & Helpdesk Support
We’re always here when you need us—whether it’s a quick fix or on-site help, we’ve got your back with unlimited support.
Unlimited Break-fix Support
Got an issue? No worries, we’ll fix it—unlimited. Just let us know, and we’ll get you back on track.
EDR / Server Endpoint Protection
Keep your servers and devices safe with advanced protection, stopping threats before they can cause any damage.
Phished Online Training
Train your team with fun, realistic phishing simulations, so they’ll know how to spot scams and stay safe online.
Mail Filtering
Only the emails you want make it to your inbox. We filter out the spam and threats, so you don’t have to worry.
Microsoft 365 Backup
Your data’s in good hands. We back up all your Microsoft 365 files, so if something goes wrong, you’re covered.
Microsoft 365 Security
Protect your Microsoft 365 environment with advanced security, making sure no one can sneak in unnoticed.
Managed Firewalls
We’ll take care of your firewall for you—monitoring it 24/7 to keep hackers out and your business safe.
What is included in the “Unlimited Helpdesk & On-site Support”?
Our Unlimited Helpdesk & On-site Support means you can call on us as often as needed. Whether it’s a quick fix remotely or on-site visits for more complex issues, we’ve got you covered with no extra charges.
Can I switch between service levels?
Absolutely! As your business grows or your IT needs change, you can upgrade or downgrade your service level at any time. Just reach out, and we’ll handle the rest.
What does “Break-fix Support” mean?
Break-fix support covers any technical issues that pop up. If something breaks, we’ll fix it—unlimited, no surprises.
What is “Phished Online Training”?
Phished is our cybersecurity training tool that simulates phishing attacks to train your staff. This helps them recognise and avoid common cyber threats in real-time scenarios.
How does “Mail Filtering” work?
Mail Filtering ensures that your inbox stays clean and safe. It blocks spam, phishing emails, and malware before they reach you, keeping your email communications secure.
What’s the benefit of “Microsoft 365 Backup”?
Microsoft 365 Backup ensures that all your important files, emails, and data are backed up regularly. In case of accidental deletion or an attack, you can recover everything quickly.
What is “EDR & Server Endpoint Protection”?
EDR (Endpoint Detection and Response) continuously monitors and responds to threats targeting your devices and servers. It’s an advanced way to protect your organisation from attacks.
How do I know if the “Managed Firewall” is right for me?
A Managed Firewall is perfect for businesses that want to ensure constant protection from external threats. We monitor and manage it 24/7, giving you peace of mind.
Is there a minimum contract period?
Yes, we typically work with a minimum 12-month contract, but our team is happy to discuss flexible options based on your needs.
Can I get a custom quote based on my business’s specific needs?
Yes! Our pricing is a guide, and we tailor each package to suit your business. Contact us for a personalised quote based on your unique requirements.
Pricing FAQs
Are you in the dark with cyber? Book a FREE Vulnerability Assessment with us!
Don’t miss our exclusive, one-time offer to fortify your online presence. With no contracts and no strings attached, our team will conduct a comprehensive cyber risk report on your organisation and it won’t cost you a penny.
Book your cyber risk report today we’ll give you the peace of mind you are after to focus on the opportunity ahead of you.
Switching IT provider in 5 easy steps with Cloud & More!
Chat
Let's talk! We'll get to know your team, your goals, and how tech fits in. No pressure, just a friendly chat to see how we can help
Transition
We're pros at making the switch seamless. Minimal disruption, clear communication, and a dedicated team to guide you every step of the way
Migration
Relax, we've got this. Your data is safe in our hands. We'll handle the move, so you don't have to lift a finger
Support
We're here for you, every step of the way. We'll train your team on our systems and provide ongoing support, so everyone feels confident using our tech
Partners
Say goodbye to waiting for things to break. We'll proactively monitor your systems, keep you in the loop with regular reports and reviews and even build a tech roadmap together so you're always ahead of the game
