When it comes to IT support, most people think about cost, contract length, or how long it takes to get through on the phone.
But there’s a less obvious factor that quietly makes a huge difference: proximity.
Choosing local IT support company isn’t just about being down the road — it’s about being close enough to actually understand your business.
Here’s what that looks like in real life.
1. You get faster fixes, no ticket queues or “escalations”
We all know the pain of raising a support ticket, then watching it disappear into the ether. With a local team, it’s different.
If something’s urgent, we can swing by. If it’s simple, we’ll just sort it. And if it’s complicated, we already know your setup — no need to start from scratch.
We’ve even been known to pop in with a coffee while we’re at it.
2. We know your team, not just your tech
Over time, we get to know who always forgets their password, who hates Teams calls, and who’s terrified to update their laptop in case it “all goes wrong.”
(We see you, Sharon.)
That kind of familiarity means we can be proactive. We spot patterns, prevent repeat issues, and tailor advice to your actual way of working — not just what looks good on a spec sheet.
3. Support that flexes with your business
Business changes. Fast. Whether you’re onboarding five new starters or scaling back for a quieter quarter, local IT support makes it easier to adapt.
We don’t need a committee meeting or a change request form, we just have a conversation. And then we get it done.
No drama. No hold music.
4. You’re not just a number on a contract
We’ve heard it before: “We were with one of the big names… but it felt like no one really cared.”
That’s the bit you can’t always measure, the feeling of knowing your IT support team actually gives a monkeys.
With Cloud & More, you’ll never have to wonder if your issue is “important enough.” If it’s bothering you, it’s important to us.
5. Local means invested, in you
We’re not just here to tick boxes and send reports. We care about your business, your team, and the way you work.
Because when you do well, we do well. That’s the benefit of building long-term relationships, not short-term fixes.
And yes, that sometimes includes helping you figure out why the office Sonos stopped working. Again.
What our clients say
“It’s like having our own in-house IT team, without the cost or the headache.”
“They remembered I was on holiday in Tenerife. Who does that?”
It’s the little things. But those little things make a big difference when you’re dealing with tech stress.
Looking for local IT support that gets it?
We’re not here to sell you bells and whistles you don’t need.
We’re here to make IT easier, and we do that by being reliable, relatable, and just around the corner (literally and metaphorically).
Need IT support that’s actually supportive?
We’re the team people call when they’re tired of feeling like a ticket number.
Let’s chat over a no-pressure call and see if we’re the right fit.
Book a call back and we’ll bring the tech know-how, you bring the questions.
