What 24/7 IT support really means for your business

What would it cost your business if your IT system went down at 2am?

We’re not trying to scare you, but it’s a valid question. For most businesses, IT downtime doesn’t just mean technical trouble. It means lost revenue, frustrated clients, and a stressed-out team before the kettle’s even boiled.

That’s why IT providers love to shout about “24/7 support” like it’s the gold standard. But here’s the bit they don’t always tell you:

You probably don’t need someone sat in a call centre all night. You need someone who’s already on it before you even notice a problem.

Here’s how we do it at Cloud & More, and why our approach makes more sense for businesses that just want IT that works.

Always-on monitoring means fewer problems in the first place

We keep a constant eye on your systems, whether it’s the middle of the night, a Sunday afternoon, or your team’s Monday morning login rush.

That includes things like:

• Server health and performance
• Backup checks and system updates
• Cyber threat detection
• Unusual login activity
• Storage warnings and alerts

If something doesn’t look right, we’re notified straight away. And if it’s serious? Our out-of-hours support kicks in.

What do you get with Cloud & More?

24/7 system monitoring
Our monitoring tools never sleep. So even when your team logs off, your business isn’t left in the dark.

Out-of-hours emergency support
Our helpdesk runs 8am to 6pm, but emergencies don’t stick to the 9 to 5. When something’s urgent, you’ll get a real person who already understands your setup, not someone reading from a script.

People-first service
No call centres. No “please hold.” Just friendly, informed people who care about your business and already know what’s normal and what isn’t.

Common problems we stop before they start

• Ransomware behaviour flagged before it spreads
• Failed backup spotted and rerun overnight
• Storage issues handled before the server chokes
• Login attempts from strange places shut down before access is gained

Less chaos. Fewer fire drills. Just business as usual.

Ask these questions before you pick an IT provider

Not all “24/7 support” offers are equal. A few helpful questions to ask:

• Do you monitor systems in real time, or just wait for calls?
• What counts as an out-of-hours emergency?
• Is your support proactive, or do you only act once something breaks?

At Cloud & More, we’re upfront. You’ll know exactly what you’re getting and when.

Is it worth it?

Let’s break it down:

• An hour of downtime = £___ in lost sales and productivity
• One cyber attack = days of recovery, potential data loss, and client trust on the line
• A failed backup = missing files and major stress

Now compare that to the cost of having someone on your side, around the clock, stopping those issues before they cause damage. Our clients think it’s worth it. We think it’s a no-brainer.

Ready for IT that works even while you sleep?

Let’s be honest. You don’t want to think about IT. You just want it to work. You want peace of mind. And you definitely don’t want to be woken up at 3am to fix something you didn’t know had broken.

That’s what we’re here for.

FAQs

Do you offer 24/7 IT support?
Not in the traditional way. We offer 24/7 system monitoring and emergency support out of hours. If something critical happens, you’ll speak to someone who can help quickly.

What’s the difference between 24/7 IT support and monitoring?
Support usually means someone answers your call. Monitoring means we’re already keeping an eye on everything, so most problems are caught before you even notice them.

What counts as an out-of-hours emergency?
Anything that would stop your business from functioning, like email outages, server failures, or a cyber security incident.

Can you prevent cyber attacks after hours?
Yes. We can spot and respond to suspicious activity like ransomware behaviour or dodgy login attempts, even at midnight.

Is this worth it for smaller businesses?
Definitely. Even if you don’t need help every day, the peace of mind is priceless. And when something does go wrong, you’ll be glad someone’s already on it.

Explore more:

• Cyber security awareness training
• Microsoft 365 backups
• Unlimited IT support
• Microsoft 365 modern workplace