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Auto-renewal IT contracts: the trap you didn’t see coming

business email saying they have been locked in for another 12 months without warning

You decide it’s time to review your IT support—maybe your business has grown, your needs have changed, or you’ve spotted a better solution. But when you go to switch, you hit a roadblock: your contract auto-renewed months ago, and now you’re locked in for another year.

We think that’s a terrible way to do business.

At Cloud & More, we do things differently. We don’t believe in tying businesses into contracts they didn’t actively choose to renew. Instead, we make sure your IT support keeps up with your needs—and that you’re always in control when it comes to renewal.


The problem with auto-renewals

For IT providers, auto-renewing contracts are convenient. They guarantee revenue and keep customers locked in.

But for businesses? It’s frustrating.

You could find yourself:
✅ Paying for services you don’t need anymore
✅ Stuck in a contract that no longer fits your business
✅ Missing out on better solutions because no one checked what’s actually working

And if you miss that quiet 90-day cancellation window? You’re stuck for another year.

How we do it differently

We don’t believe in catching businesses off guard with auto-renewals. Instead, we prioritise regular reviews to make sure your IT support continues to meet your needs.

1️⃣ Quarterly catch-ups – keeping IT on track

Every three months, we check in to see how things are going.

  • Any frustrations?
  • Has your business changed?
  • Would an adjustment make things better?

No pressure, no sales pitch—just a useful conversation.

2️⃣ Mid-year review – making sure we’re still the right fit

Halfway through the year, we take a closer look at whether your IT support is working as it should.

If your business has grown or your needs have shifted, we tweak things to match.

3️⃣ Pre-renewal review – no unpleasant surprises

Unlike other IT providers, we don’t let your contract quietly roll over.

A few months before renewal, we have a conversation.
✔️ Want to continue? Great.
✔️ Need adjustments? We’ll make them.
✔️ Thinking of moving on? That’s okay too—no awkward fine print, just transparency.

4️⃣ Annual planning session – looking ahead, not back

Instead of a renewal email landing in your inbox out of nowhere, we sit down with you to plan for the year ahead.

We talk about your goals, upcoming changes, and how IT can support you better.

If you decide to stay with us, it’s because we’ve earned your trust—not because we locked you in.


IT support without the fine print

We believe IT support should be about trust, transparency, and choice—not contracts designed to catch you out.

If you’re tired of auto-renewals that feel like a trap, let’s talk. We’ll show you what IT support should really look like.

🔹 No surprises.
🔹 No sneaky lock-ins.
🔹 Just IT that works for your business.

Tired of IT contracts renewing without warning?

There’s a better way. Let’s have a chat about how IT support can work on your terms—no surprises, just transparency.

Let’s make cyber security simple, effective, and built around your business needs. Get in touch today to find out how we can help you stay protected.

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