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Managed IT support

IT support that works as hard as you do

No more repeating yourself. No more wasted time. Get a team that knows your business, so IT support is seamless and stress-free.

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What this means day to day

The problem

When IT support feels slow, unclear or impersonal, it creates frustration across the whole team. People lose time, simple problems become stressful, and business leaders are left wondering whether their current support relationship is really working.

How we help

We provide friendly, responsive IT support from people who take time to understand how your business works. We help your team feel heard quickly, keep them informed, resolve the issues that interrupt their day, and give leaders practical advice without unnecessary jargon.

What changes

Your team has calm, capable people to turn to when technology gets in the way. Work feels smoother, support feels more reliable, and leaders gain confidence that IT is helping the business move forward rather than slowing it down.

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98% of calls answered within 15 seconds, by a person rather than a queue

Fully managed

Fully managed IT support & cyber security

You get unlimited help desk support, break-fix as standard, a dedicated IT team who actually knows your setup, and someone keeping an eye on your cyber security, all wrapped into one simple monthly service.

Unlimited IT & helpdesk support

We’re always here when you need us, whether it’s a quick fix or on-site help, we’ve got your back with unlimited support.

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Managed firewalls

We’ll take care of your firewall for you, monitoring it 24/7 to keep hackers out and your business safe.

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Cyber security training

Train your team with fun, realistic phishing simulations, so they’ll know how to spot scams and stay safe online.

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Unlimited break-fix support

Got an issue? No worries, we’ll fix it, unlimited. Just let us know, and we’ll get you back on track.

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Microsoft 365 backup

Your data’s in good hands. We back up all your Microsoft 365 files, so if something goes wrong, you’re covered.

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EDR / Server endpoint protection

Keep your servers and devices safe with advanced protection, stopping threats before they can cause any damage.

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How it works

Getting started is genuinely simple

Four clear steps from first hello to a business that just works — no drama, no jargon.

Listen & assess

We learn how you work and find the gaps and risks.

Plan & onboard

A clear plan, then a smooth switch you barely notice.

Support & monitor

Fast help on tap, with systems watched around the clock.

Review & improve

Regular check-ins so your tech keeps pace with growth.

Beyond the fixes

When IT lets you down, your business suffers.

We just sort it – Fast fixes, smart advice, no problem
Real people, real help – You’ll always get a friendly face (or voice)
On it, before it’s a problem – Proactive monitoring that stops issues in their tracks.
Cyber security first, always – We don’t mess about when it comes to keeping your business safe.
It’s like having your own IT team – Because you shouldn’t have to chase us, explain things twice, or wait around.

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The numbers

The proof is in the numbers!

of all phone calls to us are answered within 15 seconds or less by a friendly human being.

of support tickets are resolved within 24 hours. 58% of tickets are closed within an hour or less. That’s pretty rapid!

of all client feedback given in 2025 has been positive!

FAQ

Managed IT Support FAQs

If your question isn’t here, just ask — we’re happy to talk it through.

A Cloud & More support engineer on a headset, answering a customer call

Outsourcing is often more cost-effective, gives you access to a wider range of expertise, and lets you focus on your core business. It’s like having a whole IT department on call, without the overhead costs of salaries, benefits, and training. Plus, with our flexible plans, you only pay for the support you actually need.

We handle everything from everyday glitches to complex IT challenges like network setup, data recovery, and cyber security threats. No more wasted time or frustration, just fast, expert support that keeps your business running smoothly.

Most issues are resolved on the first call, so you’re not left waiting. Our team works to fix problems quickly and keep your business running without disruption.

Break-fix support means waiting for things to go wrong before getting help, like calling a plumber after a pipe bursts. Managed IT prevents problems before they disrupt your business, keeping systems secure, updated, and running smoothly for a predictable monthly fee.

Most problems can be sorted remotely, giving you a quick fix without the wait. But if something needs hands-on help, one of our local technicians in Bristol, Milton Keynes, or Tring will come to you, at no extra cost. It’s all included in our unlimited IT support, so there are no surprises, just reliable help when you need it.

Our IT support ensures your data stays protected with secure remote access, strict privacy controls, and proactive security measures like encryption and backups. No risks, no guesswork, just reliable protection for your business. See everything we do to safeguard your business on our IT security page.

Get expert recommendations on software and hardware that fit your needs, so you’re not wasting time or money on the wrong solutions. See how easy tech buying can be in our tech buying and consultancy guide.

Get expert help from a team that understands your business, speaks your language, and genuinely cares. With transparent pricing, no lengthy contracts, and no surprise renewals, you stay because you want to, not because you’re locked in.

Our flexible pricing ensures you only pay for what makes sense for your business, no unnecessary extras. Get the right support at the right price, tailored to your needs.

What if IT support worked the way you needed it to?

At Cloud & More, we make it happen. From managed IT services to cloud solutions, cyber security, and telecoms, we take care of the tech, so you can focus on running your business.

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